Support

A price or station is wrong

1. Open the station detail and tap Report a different price.
2. The app prepares an email with the station, the price shown, its source and date. Add what you saw, and when.
3. A photo of the price list at the station or in the operator’s app helps.
4. You send the message from your own mail. Opening the email sends nothing.

You report a missing station the same way from search.

The app does not work

Tell us what you did, what happened and what you expected. Add the app version (at the bottom of Profile) and the iOS version.

If you like, attach diagnostics: Profile → Diagnostics → Review and share diagnostics. You first see what it contains and choose what to send and to whom. System reports are optional.

Premium and payments

• Premium missing? Tap Restore Purchases in the app with the same Apple Account.
• Cancelling: iPhone Settings → your name → Subscriptions (Apple’s guide).
• Refunds: from Apple at reportaproblem.apple.com (Apple’s guide).
• Withdrawal within 14 days of the purchase confirmation: with Apple, as described in the terms.
• Do not send us card numbers, passwords or full receipts.

A problem while charging

Starting, stopping and paying for charging, and faults at the charger, are handled by the station operator. You find their contact at the station or in their app. Kilowatka does not control chargers and is not an emergency service. In an emergency, call 112.

Replies and privacy

We reply by email. We do not promise a fixed reply time yet; complaints are handled as described in the terms. What happens to your email is described on the Privacy page.

Operator

Operator

Jan Piskač, sole trader (fyzická osoba podnikající), registered in the Czech trade licence register

Company ID (IČO)

23968290

Address

Uralská 689/7, Bubeneč, 160 00 Praha 6, Czech Republic

Phone

not published, please email us

Email

jan@kilowatka.cz